Troubleshooting
Arm/Disarm [camera name]
Camera not found:
Message: Sorry, I can't do that right now. Please see security system panel smart home for more information.
Parameter | Issue |
|---|---|
| 1. | The camera was deleted from the INSTAR Cloud, but is still added in the Alexa app |
| 2. | The cameras P2P information and/or camera username & password for this camera was not yet added in the INSTAR Cloud |
| 3. | P2P information and camera username & password were added, but Alexa was not authorized to use them (check camera configuration in your INSTAR Cloud account) |
Alarm already activated:
Message: Sorry, I can't arm security system yet. Please disarm and try again.
Parameter | Issue |
|---|---|
| 1. | The camera alarm was already armed |
Camera is not responding:
Message: [camera name ] is not responding.
Parameter | Issue |
|---|---|
| 1. | P2P API or INSTAR Cloud API response slowly |
| 2. | The network is not fast enough |
| 3. | General network issues |
PIN Code not set:
Message: Please disarm your security system manually. To enable disarmed by voice, open your Alexa app and go to |device | and add it to security system settings.
Parameter | Issue |
|---|---|
| 1. | The PIN code for disarming the alarm was not yet set in the Alexa app |
Show me [camera name]
Camera not found:
Message: [camera name] mode doesn't accept requests, please change its mode on the app or on the device.
Parameter | Issue |
|---|---|
| 1. | The Camera was deleted from the INSTAR Cloud account, but it is still added in the Alexa app |
| 2. | The cameras P2P information and/or camera username & password for this camera was not yet added in the INSTAR Cloud |
| 3. | P2P information and camera username & password were added, but Alexa was not authorized to use them (check camera configuration in your INSTAR Cloud account) |
Common error message
P2P information incorrect:
Message: Sorry, something was wrong. To control [camera name], try to enable the skill on Alexa app.
Parameter | Issue |
|---|---|
| 1. | The camera`s P2P information and/or username & password set in the INSTAR Cloud are incorrect. |
Camera does not respond:
Message: [camera name] isn't responding.Please check its network connection or power supply.
Parameter | Issue |
|---|---|
| 1. | Network issue or P2P API call failed (please try again later) |
| 2. | Camera is offline |
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