FAQs IN-6001 HD

Frequently Asked Questions

Multi-monitor support for the InstarVision 2.6

Q: With the InstarVision 2.6 Windows software, right-clicking on the video leads to a full screen mode. If you have more than one monitor connected to your PC, the full screen will always open on the…

1 Min

Homebridge in Node-RED for Apple Homekit

Q: The Homebridge Tutorial showed how to add buttons and switches to Homebridge so that I am now able to to control my camera through Homebridge in my Homekit App on my iPhone. Is it possible to comb…

6 Min

I want to add my cameras live video to the ioBroker Visualization

Q: I want to add my cameras live video to the ioBroker Visualization. But adding the Snapshot or MJPEG Stream URL to an Image or iFrame Element doesn't seem to be very stable. The stream often stops …

7 Min

DDNS access to the camera does not work in Synology Software

Q: For remote recording, I want to connect to an IN-8015 camera using an INSTAR DynDNS address within Surveillance Station Software on my Synology Disk Station. Unfortunately, the connection only wor…

1 Min

Homebridge to Homekit without MQTT

Q: I found your guide to use Homebridge with INSTAR cameras. But this only works with Full HD cameras that have the MQTT interface. Is it possible to connect INSTAR HD cameras to Homekit as well? A: …

3 Min

Debugging the OpenHAB IP Camera Binding

Q: I installed the IP Camera Binding in OpenHAB 2.5 and I cannot get the camera snapshot to show up in the OpenHAB PaperUI. How can I find out what is going wrong? A: The OpenHAB Camera Binding allow…

3 Min

ioBroker and the MotionEye WebHook

Q: I would like to use the motion detection in MotionEye to trigger an alarm in ioBroker and access my INSTAR cameras via MQTT or CGI command. A: We already discussed in our ioBroker and INSTAR alarm…

2 Min

ioBroker without MQTT

Q: Hello, I have seen your very extensive documentation for IoBroker. But I am still unable to display the live stream of the IN-7011-HD and the IN-5905-HD. Furthermore I want to set up two buttons t…

5 Min

Alarm server no longer works (URL Encoding)

Q: The alarm has already worked once after I got the camera about 2 weeks ago and then immediately installed the latest firmware. Since then I have the problem that the entered http Request is encode…

1 Min

Network connection not possible

Q: One of my cameras does not work anymore, I do not get any network connection, either via Wlan or Lan. I have already tried a reset. The camera does not appear in the Camera Tool. In addition, I ha…

2 Min

5905 vs 5907

Q: I consider which of the cameras 5905 or 5907 I should buy? A: The difference between the IN-5905HD and the IN-5907HD is as follows: The case is different, of course, so the IN-5905HD is a bit smal…

1 Min

Access your Camera over the Internet

Q: Can the camera reach over the internet? A: Yes, for example by activating the port forwarding, the access of computers from other networks, including the Internet, can be set up. There are various…

1 Min

Add Camera to Website

Q: Is it possible to integrate the camera image in a website? A: Yes. FAQs IN-9008 Full HD IN-8015 Full HD IN-7011 HD IN-6014 HD IN-6012 HD IN-6001 HD IN-5907 HD IN-5905 HD VGA Series

1 Min

Alarm Email not sending

Q: Camera does not send pictures A: Camera does not send any pictures, although according to my settings all are correct. E-mail test is positive. Manuel can be taken pictures. You can check under Sy…

1 Min

Angle of View

Q: Why do you not see so much of the room with the camera? A: The IN-5907 HD is designed for installation at a greater distance from the object (15-25m) and has therefore installed a lens with a smal…

1 Min

Alarm Out

Q: I want to switch external light sources with my cameras. I wanted to switch external light sources with my cameras. Find nowhere a hint. I came across her relay board. Nowhere is a technical note …

1 Min

Audio Buzzing

Q: Audio channel with buzzing sound A: My 6012 has been buzzing through the audio channel for some time after it has reached normal operating temperature, making it impossible to hear the ambient noi…

1 Min

Audio Detection

Q: Can I trigger an alarm with a microphone? A: Can I use a microphone to sound an alarm? The audio alarm is of course only available for camera models that have a microphone installed (all HD and Fu…

1 Min

Bad WiFi

Q: Although the WLAN signal is perfect, the connection often breaks off. A: Although the wireless signal strength is perfect, the connection is constantly breaking. I've already tried everything and …

2 Min

Behind a Window

Q: Can the camera be photographed from inside to outside through a window? A: Can the camera film from inside to outside through a window? And then does the PIR sensor work? In principle, it is possi…

1 Min

Cable Trunk

Q: Need a camera without a trunked cable A: For months, I want to buy the camera 5907, what keeps me off is the trunk group, which can be installed outside only consuming. In the foreseeable future, …

1 Min

Bigger SD Card

Q: Can I use a larger SD card with my camera? A: With the 720p cameras you can use SD cards up to 32GB and with the 1080p up to 128GB. For indoor cameras, the SD card reader sits in the back or side …

1 Min

Camera API

Q: Does the camera have an API with which I can tapped the current picture by curl etc.? A: Yes, the complete documentation can be found here. FAQs IN-9008 Full HD IN-8015 Full HD IN-7011 HD IN-6014 …

1 Min

Switch off your Camera

Q: Can the camera be turned off by app? A: The camera can only be switched off by disconnecting it from the power supply. However, it is possible to remotely disable the alarm function of the camera …

1 Min

Ceiling Mount

Q: Can you also mount the device on the ceiling? A: Yes, the corresponding bracket is included. If the image then (depending on the assembly) upside down, you can turn this about the software and ref…

1 Min

Connection Cable Installation

Q: How are the connections made weatherproof? A: It is correct that the connections at the end of the approximately 60cm long connecting cable must be stored in the dry. There are different ways to d…

1 Min

Cloud Storage Full

Q: Cloud storage is full. A: It can not be that my cloud memory is 75% full when only about 40 videos are stored at 10 GB. Storage. That's right, about 40 videos would not need that much memory. The …

1 Min

DS Lite

Q: DS Lite connection from Unitymedia A: I have an IPV6 / IPV4 DS Lite connection from Unitymedia. I would like to know if it will definitely work to access one of your HD IP Cams from outside via my…

1 Min

Connection Failures

Q: The connection to the camera breaks off again and again. A: The connection to the camera breaks down again or is not liquid. If the connection to the camera is unstable, it is most likely due to t…

1 Min

Deactivate Camera

Q: Can the camera be turned off by app? A: The camera can only be turned off by disconnecting it from the power. However, it is possible to remotely disable the alarm function of the camera via the a…

1 Min

Deactivate IR LEDs

Q: Is it possible to deactivate the IR LEDs when using an external headlight? A: Yes, but a cable has to be pulled off the board. By disabling the IR LEDs in the web interface of the camera, the came…

1 Min

Deactivate Motion Detection

Q: Is it possible to disable the alarm with the app? A: The camera also turns on in the evening at 20 o'clock but unfortunately not automatically in the morning at 7 o'clock. The thief-icon on my pho…

1 Min

Disable Night Mode

Q: Can I disable the black&white Night Mode? A: Can someone tell me how to disable the day-night mode? The IR LEDs can be deactivated. Nevertheless, the 8015 camera switches to night mode and the IR …

1 Min

Deactivate PIR Sensor

Q: Can you turn off the PIR sensor? A: Yes, this is easily possible. You can either do not use motion detection at all, only use software-based motion detection through an image comparison, use the P…

1 Min

Different Email Recipient

Q: Can I enter a different email address for the notification for each cam? A: Yes, this is easily possible. Each camera is a separate small computer and works completely separate from another camera…

1 Min

Disable Wifi

Q: Is it possible to disable the WLAN? A: Yes, you can easily disable Wi-Fi. If you have connected the camera via LAN cable, WLAN would also be automatically deactivated. You can also deactivate this…

1 Min

FTP Upload Unreliable

Q: I noticed that not all alarm events arrive on the server via ftp. A: I noticed now that not all alarm events arrive via ftp on the USB stick on the router, on the internal SD card, however, alread…

1 Min

Guest User

Q: Password protected is the cam so determined you can also set up a guest kick to the then can look if I want? A: You can save three different users. An administrator, a user and guest access. Each …

1 Min

Heating Element Installation

Q: Is it possible to install a heater on the camera? A: In most cases, the use of a heater is not necessary because the camera generates even in continuous operation sufficient heat. However, if you …

1 Min

IP Protocol IPv4 or IPv6

Q: What kind of IP protocol IP4 or IP6 does the camera work with? A: It does not matter if your ISP works with IPv4 or IPv6. HD cameras have two ways to access the Internet. DDNS: This only works wit…

1 Min

How does the Push Service work

Q: I do not quite understand how the push service works. Do I need an internet connection? A: Yes, the smart phone must be connected to the internet. You will receive a push message as soon as the ca…

1 Min

INSTAR and Synology Surveillance Station

UPDATE: Full HD cameras IN-8015 Full HD, IN-9008 Full HD, IN-9010 Full HD, IN-9020 Full HD are now fully supported Q: Can the camera be operated with the Synology Surveillance Station? A: Yes, the ca…

1 Min

Infrared LEDs Visibility

Q: Are the IR LEDs visible? A: The IR LEDs light up slightly reddish and are visible in the dark. On the models IN-5907 HD and IN-6012 HD it is possible to exchange them with invisible 940mm IR LEDs,…

1 Min

InstarVision 2.1 beta

Q: Where can I find the download for the latest BETA version of InstarVision v2.1? A: You can download the version HERE. An overview of all available download versions can be found here: Download Are…

1 Min

Installation without a PC

Q: Is it necessary to install the camera on the PC or is the app for the smart phone also sufficient? A: As a first installation you should definitely use a PC with a web browser to make the basic se…

1 Min

Length of Alarm Recordings

Q: How long is the video recording after motion detection? A: The alarm recording on the SD card starts 3 seconds before the triggering event and runs until 15s after the alarm - the videos are thus …

1 Min

MJPEG Stream

Q: Does the camera have a mjpeg stream? I want to embed them in the third-party app ... A: Yes, the video is available as RTSP (H264), MJPEG or JPEG stream. You can also tap single images in differen…

1 Min

Live Video Stops

Q: After starting the camera, the clock and the picture will stop after a while A: If you open the camera in the web browser, the video will be encoded via h.264 encoded and played back with the Flas…

1 Min

Microphone Noise

Q: The microphone is buzzing. A: First check that the volume of the audio input is not too high. Then try connecting the camera to another outlet without a multiple socket in between. If possible, us…

1 Min

Motion Blur

Q: A few days ago I bought the IN-5907HD, at first I was very impressed with the performance of the camera. But when it was night, I realize that I can not recognize anything. A: Blurring of moving o…

1 Min

Motion Tracking

Q: Can the camera approach a certain position after a motion detection? A: You can define an alarm position on all HD PTZ cameras: 1080p Series / 720p Series Object tracking is possible via additiona…

1 Min

No Emails

Q: Camera does not send any pictures, although according to my settings all are correct. E-mail test is positive. Manuel can be taken pictures. A: Under System - System Log you can check if alarm rec…

1 Min

No Nightvision

Q: Camera does not switch to night mode. A: My camera does not switch between day and night mode. I suspect it's because the house has outside lighting. Although this will illuminate the immediate en…

2 Min

No Alarm In/Output

Q: Alarm input and output was saved or see this wrong? A: The alarm input is used by the integrated PIR motion detector. And unfortunately there is no alarm output on the IN-6014 HD. Here you would h…

1 Min

Outdoor Use of Indoor Cameras

Q: Is it possible to use the IN-8015 Full HD outdoors? A: For outdoors, the IN-9008 Full HD would be provided. Since the IN-8015 Full HD (just as the 60-series indoor models) is intended for indoor u…

1 Min

PTZ Noise

Q: Is the tilt and swivel mechanism really quiet - do not want to scare my child in the nursery? A: You can hear the panning (as well as the switching on / off of the IR lighting) in the iPad app, bu…

1 Min

Port Forwarding

Q: How do I create a port forwarding in my router? A: You can find a number of guides for various routers at this link. FAQs IN-9008 Full HD IN-8015 Full HD IN-7011 HD IN-6014 HD IN-6012 HD IN-6001 H…

2 Min

Power Plug Size

Q: What size does the connector plug of the power supply? A: Outdoor cameras have a 2.1mm In / 5.5mm Out barrel connector. 2A at 12V is needed. Indoor cameras have a 1.35mm In / 3.5mm Out barrel con…

1 Min

Push Notification

Q: What do I have to do, so that the camera informs me via push message? A: What do I have to do, so that the camera informs me when registering a movement, etc. via push notifications on my smartpho…

1 Min

Push Service Without Portforwarding

Q: Can I configure the cam so that it sends baby messages as push messages via the Internet, but access to the picture only through a VPN or inside the home network? A: Yes, you can send the push not…

1 Min

SD Card Access

Q: The SD card is installed in the camera, so I have to take it out every time to access the records? A: The SD card can be accessed via the camera's WebUI or more conveniently via the Instar Camera …

1 Min

SD Card Not Accessible

Q: The SD card disappears again and again. A: The SD card disappears again and again, or is always unavailable. It may happen that the SD card no longer works properly due to spelling errors. Then fo…

1 Min

Software License

Q: Do I have to purchase a license to use the software? A: Do I still need to purchase a license / key to use the software in the browser / smartphone? Each of our cameras has its own software on the…

1 Min

SD Ring Storage

Q: What happens if the SD card of the camera is full? A: The SD cards of INSTAR cameras use a ring memory, which means that when the memory is full, the oldest recordings (daily folders) are automati…

1 Min

Status LEDs

Q: Is it possible to switch off the flashing LED, switch off the status light? A: The blue LED on your indoor camera can be switched off in the WebUI under System - Status LED. The yellow and green L…

1 Min

Switchable Power Extension Cord

Q: Can the camera be connected to a switchable power outlet or lose its settings? A: The settings are all retained in the camera, you can easily remove the power. However, cutting the power while the…

1 Min

Thirdparty Apps

Q: Is it also possible to use third-party apps for control? A: Yes, there is a large selection of third-party software compatible with our cameras. However, not all features of the camera model are a…

1 Min

White Ring

Q: In the night shots is a white ring and the picture is out of focus. A: The white ring is caused by reflections of the IR LEDs on the upper camera cover. Just push the cover back a bit and the refl…

1 Min

Temperature Range

Q: Up to what temperature range is the camera specified? A: It is correct that -5 and +55 degrees are given. These are the temperatures that INSTAR can guarantee. In practice, even -10 degrees are no…

1 Min

Two-way Communication

Q: I am looking for a camera with intercom function. A: I am looking for a camera that I can communicate with in my language. Unfortunately, I can not see so well in the Instar product descriptions w…

2 Min

Deactivate PIR Sensor

Q: Can I communicate with the camera with Grandpa without turning on the computer? A: You can also communicate with the camera easily. Via the web browser this would e.g. in Internet Explorer or Fire…

1 Min

Using the Alarm Relay

Q: I want to switch external light sources with my cameras. A: I wanted to switch external light sources with my cameras. Find nowhere a hint. I came across her relay board. Nowhere is a technical no…

1 Min

Video File Size

Q: What is the filesize a HD camera records? A: I have two 5905HD both are equal in resolution. Nevertheless, has 10 minutes of video recording in one 20mb and the other 90mb. Which is a big differen…

1 Min

Video on FTP

Q: Is it possible to permanently save the video picture with sound via ftp? A: No, unfortunately this is not possible. Here you would rather have an NVR or e.g. Synology Disk Station will need to rec…

1 Min

Weathering

Q: How does the camera react to heat, cold, sunshine, can it rust? A: Our outdoor cameras are IP65 weather protected, temperatures from -5 ° C - 55 ° C are no problem. For use at lower temperatures, …

1 Min

WiFi Operation

Q: Are all functions available with wlan, or are there restrictions? A: Everything the camera can via LAN cable, it can also be wireless. There is no restriction here. It should only be taken to ensu…

1 Min

WiFi Frequency Standard

Q: Which W-LAN and frequency standards does the camera support? Also 5 Ghz? A: No, since most customers attach more importance to a long range of WLANs, only a 2.4Ghz WLAN module is installed because…

1 Min

WiFi Password and Special Characters

Q: Is the WLAN key still not supporting certain special characters? A: 5 characters are not supported - all other ASCII characters are ok: / &"'= FAQs IN-9008 Full HD IN-8015 Full HD IN-7011 HD IN-6…

1 Min

Without Computer

Q: Does the PC have to remain switched on while the camera is in operation? A: No, the camera works completely independently. You do not need a PC (just for setup). The camera itself can detect movem…

1 Min

Wrong Colours

Q: The picture has a brown, yellow, purple tinge, stripes A: If the image has a color cast, it is likely that the cables are in loose contact with the image sensor. For outdoor cameras, you can open …

1 Min

sFTP or FTPS

Q: Does the camera support sFTP or FTPS ? A: We have the IN-9008 Full HD Weather Camera in operation and use it for the transmission of weather images. Now we would like to load every half an hour a …

1 Min

Alarm Input

Q: How the alarm input works. A: I need a short information on how the input / input of the camera must be connected. In the manual the input / input is described with + and - (see attachment). How i…

2 Min

False Alerts

Q: Why am I getting a flood of false alarms at night? A: Recently, I try to adjust the camera and can not manage to reduce the flood of false alarms (about 100) during the night without losing the mo…

2 Min

Access Recordings from our Mobile App

Q: Can the pictures be retrieved with the mobile phone while on the move? A: Yes, with the Android, Windows Phone & Metro, iPhone and iPad App InstarVision this is easily possible. The app is provide…

1 Min

Audio Alarm Signal

Q: Can I trigger an alarm with a microphone? A: The audio alarm is of course only available on camera models that have a microphone installed all HD and Full HD indoor cameras and the exterior model …

1 Min

Audio Alarm Signal

Q: Does this device have a signal alarm? Or does she have no sound? A: Yes, she has. There is a built-in speaker that can be addressed via the smartphone app. An alarm tone can be configured for a tr…

1 Min

Audio in Mobile App

Q: If I watch the camera image on my i-phone, then I have sound synonymous? want to use it as a baby monitor. A: Yes, you can also use the app to pick up the sound and talk on your smart phone and th…

1 Min

Connection Cable Removal

Q: Is it possible to remove the connection cable of the camera? A: It is possible to disconnect the connection cable from the camera - by this e.g. through a wall or in a surface-mounted box. FAQs IN…

1 Min

Direct Access over P2P

Q: Is via P2P direct access with the mobile app possible - without a router? A: No. For the P2P access always an Internet access is needed. But if you only want to access the camera locally - without…

1 Min

LTE Router without Public IP

Q: I want to operate the camera via a 3G / UMTS router without fixed IP address ... A: Yes, in this case you can access via P2P via e.g. our smart phone app. With DDNS, access to a mobile Internet co…

1 Min

Mandatory Cloud Connection

Q: Is access on the move without any chargeable cloud or similar possible? A: Yes, INSTAR offers a free DDNS address. You then only have to set up a port forwarding in the router and can then access …

1 Min

Minimum Focus Distance

Q: Is it possible to focus on ants at close range? A: Yes, that is easily possible. All you have to do is turn the front of the lens until you reach the desired sharpness. You can do this eg. see als…

1 Min

Motion Detection Range

Q: How far does motion detection go? I want to monitor an area that is about 20-25m away. A: You can also detect movements over a very long distance. It should be noted, however, that you can no long…

1 Min

Access Recordings from our Mobile App

Q: Can multiple cameras be accessed at the same time via the smart phone app? A: You can add multiple cameras in the app and then select them - even different cameras, different manufacturers can be …

1 Min

Netgear Router as FTP Server

Q: The ftp function is described with Fritz routers and Speedport. Does that work well with Netgear? A: Does the Netgear router have a USB port for e.g. a USB stick or a USB hard disk? If so, then yo…

1 Min

Power Supply Cable

Q: How long is the power supply cable? A: The cable of the power supply has a length of 1.5 meters for HD and VGA Cameras. Otherwise you will find an optional 3m PSU in black and white from INSTAR on…

1 Min

Unfocused Image

Q: That picture of my camera is out of focus and synonymous can not really focus? A: For all cameras, the lens is focused on a reasonable surveillance area of 5-10m. If you need a different area - or…

1 Min

Video File Format on SD Card

Q: Which file format do the videos have on the SD card and with which program can they open? A: The videos are saved in ".avi" format. We recommend to use the VLC player on the PC. FAQs IN-9008 Full …

1 Min

What is the Free Push Service

Q: What is meant by the free push service? A: You can either have the camera send you an email including pictures in the event of an alarm, or you can also have a push notification (a text message) s…

1 Min

Battery Operation

Q: Can the camera also be operated with a rechargeable battery or batteries? A: The camera is intended for permanent surveillance and unfortunately works only with power supply. Although you can also…

1 Min

Installation CD

Q: Can I install the software without a CD because my PC does not have a CD drive? A: Yes, there is nothing on the CD, you will only be redirected to the install.instar.de page, where you will find a…

1 Min

New Router

Q: I Have a new router. How do I connect the camera with the new router? A: It's best just to follow the steps for the initial installation as seen on install.instar.de. If you have used the camera v…

1 Min

Operation Voltage

Q: Is it possible to operate the camera abroad with 110V? A: Yes, the power supply has an input voltage range of AC 100 - 240 volts. FAQs IN-9008 Full HD IN-8015 Full HD IN-7011 HD IN-6014 HD IN-6012…

1 Min

Operation without a Router

Q: Can the camera also be used without internet and router via direct connection to the mobile phone? A: No, you would unfortunately always need a router in between. So you can, for example, use a mo…

1 Min

Optical Zoom

Q: Does this camera have a zoom function? A: Only the camera models IN-9020 Full HD, IN-9010 Full HD and IN-2908 HD have an optical zoom lense. FAQs IN-9008 Full HD IN-8015 Full HD IN-7011 HD IN-6014…

1 Min

PIR Sensor Range

Q: What is the range of the PIR sensor? A: Depends on the size of the object. 10 meters even works with a cat. For me, the sensor 6 meters through the apartment and then through the patio door (glass…

1 Min

Pan & Tilt Tour

Q: Can one adjust a swivel range? Want to monitor front door and garden door at the same time. A: You can define positions. Depending on what the camera is currently seeing (ie at which position it i…

1 Min

Power through Network Cable

Q: Can the power supply of the camera also be done via the network connection? A: By default, it is only with the power supply. What you mean to me is a PoE version of the camera, what you can do is …

1 Min

Using a camera behind a Window

Q: Does the motion detector / night vision work through a Window pane? A: On the motion detection side, only the software-based motion detection would work. The built-in PIR (thermal sensor) would no…

1 Min