INSTAR Deutschland GmbH

GDATA Internet Security



Set an Exception rule inside your GDATA Antivirus Software

GDATA Antivirus Troubleshooting

Set an Exception rule inside your GDATA Antivirus Software - Click to watch the Video

It can unfortunately happen that your virus scanner GDATA blocks the video stream of the camera or prevents the ActiveX control or the Quicktime plugin from playing back the stream accordingly. In this case it is necessary to set an exception rule in Kaspersky so as not to block the camera.

GDATA Internet Security

Step 1: If GDATA blocks the video stream, the IP address of the camera must be added to the trusted pages.

GDATA Internet Security

Step 2: Open the GDATA program by clicking the GDATA icon in the lower right of the taskbar or by selecting the program from the Start menu. Then, in GDATA, click Web Protection.

GDATA Internet Security

Step 3: Open the GDATA program by clicking the GDATA icon in the lower right of the taskbar or by selecting the program from the Start menu. Then, in GDATA, click Web Protection.

GDATA Internet Security

Step 4: Click New to set a new exception.

GDATA Internet Security

Step 5: Enter the IP address of your INSTAR IP camera here.

GDATA Internet Security

Step 6: And confirm the input and reload the web interface of the camera.

Finally, restart the web interface of the camera. You can do this by updating the address in the web browser or by closing the web browser, and then entering the IP address again in the web browser

If you have any questions or problems with the settings, you can reach us at any time within our office hours. We will do our best to solve your problems as quickly as possible.