INSTAR Deutschland GmbHINSTAR Deutschland GmbH

INSTAR Alexa Skill Troubleshooting



Arm/Disarm [camera name]

Camera not found:

Message: Sorry, I can't do that right now. Please see security system panel smart home for more information.
1. The camera was deleted from the INSTAR Cloud, but is still added in the Alexa app
2. The cameras P2P information and/or camera username & password for this camera was not yet added in the INSTAR Cloud
3. P2P information and camera username & password were added, but Alexa was not authorized to use them (check camera configuration in your INSTAR Cloud account)

Alarm already activated:

Message: Sorry, I can't arm security system yet. Please disarm and try again.
1. The camera alarm was already armed

Camera is not responding:

Message: [camera name ] is not responding.
1. P2P API or INSTAR Cloud API response slowly
2. The network is not fast enough
3. General network issues

PIN Code not set:

Message: Please disarm your security system manually. To enable disarmed by voice, open your Alexa app and go to
1. The PIN code for disarming the alarm was not yet set in the Alexa app

Show me [camera name]

Camera not found:

Message: [camera name] mode doesn't accept requests, please change its mode on the app or on the device.
1. The Camera was deleted from the INSTAR Cloud account, but it is still added in the Alexa app
2. The cameras P2P information and/or camera username & password for this camera was not yet added in the INSTAR Cloud
3. P2P information and camera username & password were added, but Alexa was not authorized to use them (check camera configuration in your INSTAR Cloud account)

Common error message

P2P information incorrect:

Message: Sorry, something was wrong. To control [camera name], try to enable the skill on Alexa app.
1. The camera's P2P information and/or username & password set in the INSTAR Cloud are incorrect.

Camera does not respond:

Message: [camera name] isn't responding.Please check its network connection or power supply.
1. Network issue or P2P API call failed (please try again later)
2. Camera is offline